Laptop Assistance

Laptop Care and Repair

The Macaulay-issued laptops are the essential tools to enhance your academic experience in today’s technologically innovative and data-driven world. While the laptops are fairly sturdy, a liquid spill, a bump or a fall can damage them. We urge you to handle your laptop carefully, carrying it in a padded case or sleeve at all times. In addition, you should always back up your work to an external drive or to cloud storage as frequently as possible.

The laptops come with a one-year limited warranty.  Students can check if they are covered by going to this page https://checkcoverage.apple.com/

  • If you have questions about the laptop, connect to Apple support here:  https://getsupport.apple.com/ or by calling 1-800-APL-CARE.  The support agents are trying to help by doing remote screen shares and FaceTime discussion when possible.
  • If Apple is not able to assist you, email  laptop@mhc.cuny.edu.  We will figure out what we can do to help on a case-by-case basis, depending on the situation.

If you accidentally damage your laptop, experience any software problems, have any hardware issues, or if your laptop is stolen or lost, consult your Instructional Technology Fellow, or contact our laptop coordinator, Mary Carney, at laptop@mhc.cuny.edu.  Please include your name, campus, and class year in all emails.