Laptop Assistance

Laptop Care and Repair

The Macaulay-issued laptops are the essential tools to enhance your academic experience in today’s technologically innovative and data-driven world. While the laptops are fairly sturdy, a bump or fall can damage them. We urge you to handle your laptop carefully, carrying it in a padded case or sleeve at all times. In addition, you should always back up your work on an external drive as frequently as possible.

Most of our students’ laptops are covered by AppleCare–students can check if they are covered by going to this page


  • If you ARE covered, connect to Apple support here: or by calling 1-800-APL-CARE.  The support agents are trying to help by doing remote screen shares and FaceTime discussion when possible, and when not possible (like if the computer won’t start up at all), they can send a FedEx box to have the computer shipped in to Apple, repaired and shipped back.


  • If they are NOT covered by AppleCare, email  We will figure out what we can do to help on a case-by-case basis, depending on the situation.

If you accidentally damage your laptop, experience any software problems, or have any hardware issues, consult your Instructional Technology Fellow, or contact our laptop coordinator, Mary Carney, at