IT Support: Hardware Assistance

Laptops, tablets, and other devices are essential tools to enhance your academic experience in today’s technologically innovative and data-driven world. While usually sturdy, a liquid spill, a bump or a fall can damage them. We urge you to handle your equipment carefully, carrying it in a padded case or sleeve at all times. In addition, you should always back up your work to an external drive or to cloud storage as frequently as possible.

Students can check if they are covered for apple care by going to this page

  • Connect to Apple support here: or by calling 1-800-APL-CARE.  The support agents are trying to help by doing remote screen shares and FaceTime discussion when possible.
  • If Apple is not able to assist you, email  We will figure out what we can do to help on a case-by-case basis, depending on the situation.

If you accidentally damage your equipment, experience any software problems, have any hardware issues, or if your equipment is stolen or lost, consult your TLC, or contact

Please include your name, campus, and class year in all emails.